Privacy & Security Policy
Privacy Policy
Fence Guru regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Fence Guru users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, please contact us at admin@fenceguru.com.au
Collection of Information
In order to use the Fence Guru website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Fence Guru is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Use of Collection Information
Any details collected from Fence Guru customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
With your permission, we may send you emails about our store, new products and other updates. We will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Every marketing email or newsletter we send you, will give you the ability to opt-out at any time. You may also withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@fenceguru.com.au.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at admin@fenceguru.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@fenceguru.com.au
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Fence Guru uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@fenceguru.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Fence Guru may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Fence Guru does not share any information with third parties for any unknown or unrelated uses.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Fence Guru site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.FenceGuru.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Fence Guru Security Policy
Fence Guru uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Fence Guru or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Fence Guru.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Contacting us
Fence Guru welcomes your comments regarding this Privacy and Security Policy. If you have any questions about this Policy and would like further information, please contact us at admin@fenceguru.com.au
