Delivery & Pickup Info

END OF YEAR CLOSURE PERIOD 2024

Fence Guru will close at 12:00 AM sharp on Friday, 20th December.

• LAST DAY FOR PICKUP: Thursday, 19th December 2024.

We will reopen on Monday, 6th January 2025, with order processing resuming that day.

• FIRST DAY FOR PICKUP: Tuesday, 7th January 2025.

PLEASE NOTE:

• ONLINE STORE OPEN: During this period, our Online Store will remain open for placing orders. However, any orders placed between Friday, 20th December 2024 and Friday, 3rd January 2025 will only begin to be processed on Monday, 6th January 2025.
  
  
• NO ORDER PROCESSING OR PICKUPS will occur during the closure period.

Thank you for your understanding, and we wish you a happy & safe holiday season!

'Click & Collect' - allow *1 to 3 Business Days. (If required ASAP please TEXT to 0412 736 242 after ordering).

'Direct Delivery' in our 'Direct Delivery Zone' - allow *3 to 15 Business Days.

'Pack for Collection by Transport Company' - allow *3 to 15 Business Days.

* Business Hours and Days are - Monday to Friday - 8am to 4pm (AEST & Excluding Holidays).

If you are in our 'DIRECT DELIVERY ZONE', most products can be delivered direct to your door on a warehouse truck OR You can collect directly from **14 x Aus-wide 'Click & Collect' Wholesale Fencing Warehouses.

Head here to see our 'direct delivery' zones and warehouse locations maps:

https://www.fenceguru.com.au/direct-delivery-zones-warehouse-locations/

**The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.

(1) PICK UP 'DIRECTLY FROM THE WAREHOUSE' OPTION:

We utilise 14 wholesale warehouses across Australia. If you intend to pickup your order, please understand our processing method:

• 1. Order received - we receive your order and double check for anything that looks out of place or missing.
• 2. Order processing - we send your order off to the relevant warehouse to confirm availability.
• 3. Order approval - we double check and approve the warehouse order. 
• 4. Order confirmation - we email the address of the relevant warehouse within 1 to 3 business days, as well as a "warehouse order number" for you to quote to the office on arrival at the warehouse. 
• 5. Order collection - please allow plenty of time (15 min to 1.5 hours) as orders are not pre-packed (unless you have paid for this) but are picked from the warehouse at the time of collection. (Please note: Time to collect depends on how many customers are in line waiting to collect AND things always get VERY busy in the 3 months leading up to Christmas!) 

ORDER PROCESSING IMPORTANT NOTE: Please allow 1 to 3 business days (Mon-Fri, 8 to 3) for us to process your order and email you a 'Pick-Up (or Delivery) Confirmation Message'.

Need an ASAP pick-up? Just send a text to 0412 736 242 - "ASAP PICK-UP please for order number ___ ". Please also advise us of your ideal pick up day and time. We will process your order as a priority and send your pick-up details as soon as we can!

Orders can be picked up directly from non-retail, 'Click & Collect' Warehouses in Virginia, Brisbane (Crestmead or Brendale for Designer Colour Pool Fencing); Molendinar, Gold Coast (Designer Colours Crestmead Only); Glendenning or Smeaton Grange, Sydney; Cardiff, Newcastle (Thornton for Designer Colour Pool Fencing); Dandenong or Derrimut, Melbourne (Dandenong or Campbellfield for Designer Colour Pool Fencing); Kilburn, Adelaide; and Jandakot, Wangara or Bibra Lake, Perth.

PLEASE NOTE:

• Our warehouses are non-retail 'Click & Collect' warehouses. Orders needs to be placed and paid for via our website prior to pickup. 
  

• The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.
  
  
• PICK UP IS MONDAY TO FRIDAY ONLY - 7.30am till 2.30pm. (Warehouse closes at 3pm) 

• $14 HANDLING FEE APPLIES TO PICK-UP ORDERS.

(2) 'DIRECT DELIVERY ZONE' OPTION covers most of the following areas (where we have a local warehouse and our own delivery trucks): Direct Costs Between $159 & $229 for most orders.

We will send a text message within 3 business days (Monday to Friday) to confirm delivery day.

• The Sunshine Coast - Including Noosa, Caboolture etc. 
• Brisbane 
• The Gold Coast - Including Tweed Heads.
• The Northern Rivers of NSW - Includes Tweed Heads, Murwillumbah, Byron Bay, Ballina, Lismore.
• Newcastle 
• Central Coast 
  
• Sydney 
• Wollongong 
• Melbourne
• Geelong 
• Adelaide 
  
• Perth 

NOTE: Average delivery time frame is 5 to 10 working days. 

(3) OUTSIDE OF OUR 'DIRECT DELIVERY ZONE' ? 

If you are outside of our 'direct delivery zone', your fence order will be packed on a pallet and delivered to a freight depot near your location, for collection. Please use the contact form to request a freight quote. Please understand that freight will be a lot more expensive, as we need to put a lot of work into packaging your order for transport, and then we need to engage a third party transport company. If you have a reasonable size order, you can still save a substantial amount compared to buying locally! 

Our products are delivered direct from Wholesale Warehouses in Brisbane, Gold Coast, Sydney, Newcastle, Melbourne, Adelaide and Perth.

Please note:

• The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.
• All our listed prices INCLUDE GST
• We DO NOT charge credit card fees. (Most fencing suppliers charge between 1% & 1.5%!). 

For full delivery term and conditions please visit our 'delivery and returns policy' page.

Any questions: give us a call on 0477 400 222 

- Regards The Fence Guru Team - Garrick, Lisa, Juanita and Dale. 

FURTHER INFO: 

Contact Us
Our Story
Blog
Delivery & Returns Policy
Privacy & Security Policy
Terms & Conditions